Quality Management Philosophies
Deming
Fourteen Points

Seven Deadly Diseases

• Lack of constancy of purpose

• Emphasis on short-term profits

• Evaluation of performance, merit rating, or annual review of performance

• Mobility of management

• Running a company on visible figures alone

• Excessive medical care costs

• Excessive costs of warranty fueled by lawyers

Obstacles

• Hope for "instant pudding"

• The supposition that solving problems, automation, gadgets and new machinery will transform industry

• "Search for examples"

• "Our problems are different"

• "Our quality control department takes care of our quality

• We installed quality control

• "The supposition that it is only necessary to meet specifications" Not only may products meet specifications yet vary widely in quality, but in addition, "The supposition that everything is all right inside the specifications and all wrong outside does not correspond to this world."

Deming Chain Reaction

Improve Quality
	Costs Decrease
		Productivity Improves
			Increase Marketshare
				Stay in Business
					Provide more jobs

J.M. Juran
Quality Trilogy

• Quality Planing

• Quality Control

• Quality Improvement

Philip Crosby
Absolutes of Quality Management

• Quality is conformance to requirements

• There is no such thing as a quality problem

• There is no such thing as the economics of quality - doing the job right the first time is always cheaper.

• The only valid economic measure is the cost of quality which is the expense of nonconformance

• The only performance standard is "zero defects"